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A Sewing Machine Repair Which Will Live in Infamy

this is what happens, stevie!

The “experts” at Steve’s Sewing and Vacuum installed my thread guide backwards on my sewing machine before charging me an arm and leg for a repair and tune-up. I just discovered it when I tried to thread my machine and…couldn’t. I have learned many things through one of the worst customer service episodes I have ever experienced.

#1 Get the quote in writing–through a very sloppy and (now I’m thinking intentionally) confusing explanation of the repair cost, I totally misunderstood the quote (I thought it was about $60 and it turned out to be double!), and for a scant $100 might have just bought a new sewing machine. They also charged me for parts that they “replaced” — which actually constituted reinstalling MY existing parts.

#2 Always thoroughly check your product’s condition before leaving the store. This is so much of a “DUH” that I am embarrassed, but just have to say it.

#3 Go ahead and try to solve your own problems, e.g. fix things yourself, look up techniques, google it, and don’t let anyone make fun of you for trying (yes, they mocked me for removing the bobbin housing myself! — something I had SUCCESSFULLY done before to remove a thread jam) So with a great deal of mental swearing and trying not to cry my tears of rage, I removed and reattached the damn thread guide and outer casing. And it works! EFF YOU, STEVE!!!

#4 Don’t smile and put up with people talking down to you, mocking you or acting like you’re an idiot for needing a basic repair and tune-up. This is where my nice-girl attitude and lack of assertiveness bit me in the butt so hard, I’m gonna need a rabies shot. Take the business ELSEWHERE.

Whew, back to normal…

my usual charming self?